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General · Casimo Glossary

Bonus Abuse

A range of player activities that exploit promotional offers in a way that violates the casino's Terms and Conditions.

Whilst operators offer bonuses to attract players, these promotions are governed by strict T&Cs designed to prevent exploitation. Bonus Abuse occurs when a player systematically attempts to gain a mathematical advantage by contravening these rules.

Common examples include:
- Multi-accounting: Creating multiple accounts to claim a welcome bonus more than once.
- Bonus Stacking: Attempting to claim multiple bonuses at once where it is forbidden.
- Minimal-Risk Wagering: Placing opposing bets on games like Roulette to clear Wagering Requirements without risk.

Accusations of bonus abuse can lead to the confiscation of winnings and account closure.

Real-World Examples

Red Flag Activities for Casinos:
- Using a VPN to circumvent geographical restrictions.
- Colluding with other players.
- Placing large bets to meet wagering and then drastically dropping the stake.

FAQs

I was accused of bonus abuse but didn't cheat. What can I do?<br>First, contact the casino's support to understand the specific clause you allegedly violated. If you disagree, you can escalate the issue to the casino's designated ADR (Alternative Dispute Resolution) provider.

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